Terms and Conditions
REGISTRATION
Here are the steps of MONGOLIAN SPIRITUAL TOURS Booking.
1. Send us the completed booking form.
2. You will receive confirmation of the reservation with an invoice for the full payment.
3. Send full payment to confirm your booking.
4. Receive our confirmation and invitation letter.
5. We will submit confirmation of your successful booking as soon as possible.
PAYMENT POLICY AND SCHEDULE
The payment schedule is as follows:
Full payment needs to be made through a bank transfer within 14 days of the reservation of your trip has been confirmed. We reserve the right to cancel any reservation for which the full payment has not been received within the above timeframe.
METHODS OF PAYMENT:
By bank transfer:
Please wire the amount via SWIFT to our bank. Bank details will be provided. The tour operator bears all bank charges. Then email your transfer receipt to info@mongolianspiritualtours.com. Once we have received your payment, we will start to secure your booking. It may take 3-10 days for your payment to reach our account.
CANCELLATIONS
If you must cancel the itinerary due to unforeseeable reasons such as traffic, weather, politics, etc. (not limited to the aforementioned), a cancellation charge will be charged.
| Period before departure within (Which notice of cancellation is received by us) | Amount of cancellation charge Minimum fee (non-refundable) |
| Cancellation charge | €299 |
| 35 days prior to departure | 50% of the cost |
| 21 days until day of arrival | 100% of the cost |
We strongly recommend you protect yourself by purchasing a travel insurance. We have very rarely had to cancel a tour, but reserve the right to do so for any reason. If the tour is canceled by us, all payments will be returned in full. There must be a minimum number of 8 people (applicable to all tours except the adventure tour). The hotel charges for tours are based on twin rooms. Single room supplement is available upon your request. All extra charges and optional activities not mentioned in the tour itinerary must be paid by you.
PASSPORTS AND VISAS
Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain them. You can obtain visas from the Mongolian embassy or consulate in your country using our tour confirmation letter after the booking deposit is received. If there is no Mongolian embassy or consulate in your country, one-month-long visas can be obtained on the spot once you arrive at the airport or railway station in Ulaanbaatar. You will need an official confirmation letter from Mongolian Spiritual Tours Travel if you choose to do this. Please check the following page for visa information. www.mongolianspiritualtours.com
INSURANCE
It is essential that all passengers are fully covered with reputable travel insurance cover before setting out on holiday. Insurance must cover personal accidents, medical expenses, loss of effects, repatriation costs, and all other expenses that might arise because of loss, damage, injury, delay, or inconvenience.
YOUR RESPONSIBILITIES
Your booking is accepted on the understanding that you realize the inherent risks and hazards of the tours and agree to take responsibility for your actions and safety. On the tours, it is necessary that you agree to abide by the authority of the tour guide, who will be working to ensure the safety and welfare of the group. Any action that jeopardizes this may result in you being asked to leave the tour with no right to a refund or any compensation. Special requests and any medical issues or conditions must be brought to our attention at the time of booking. We cannot be held liable for any actions or events that could have been avoided with proper disclosure of information. Personal property is always your own responsibility, as is ensuring that you have all the appropriate passport and visa requirements for the duration of the tour.
Smoking is not permitted in any vehicle.
OUR RESPONSIBILITIES
Mongolian Spiritual Tours’ responsibility only starts at the designated meeting point and time. i.e., when you meet the tour guide in Ulaanbaatar, the capital city of Mongolia. We cannot be held liable for any expense or inconvenience before that, or because of your failing to join the tour at that time. We are not responsible for any terrorist attacks, political unrest, war, earthquakes, landslides, cancellations, or delays of airlines and train companies.
ITINERARIES AND TOUR DETAILS
The itineraries should be taken as an indication of what each group should complete, and not as a contractual obligation. The nature of the tour requires a flexible approach to the stated itinerary, and all participants should accept this flexibility and acknowledge that delays and alterations and their results (such as inconvenience or disappointment) are possible. No refund or compensation will be given for any unused transport, accommodation, services, or features of the tour. All details are accurate at the time of going to press, and any significant alterations will be brought to your attention at the time of booking.
LEGAL TERM
All terms and conditions are made subject to, and enforced by, Mongolian law and must be done so in a Mongolian court. If you require further action in return, we will try to work towards an agreed settlement, but you must notify us in writing within 21 days of the completion date of the tour. Set out below are the terms and conditions of the booking agreement. Please read them carefully. When we receive a completed booking form, you (and any other person on whose behalf you book) agree to accept all these conditions).
OUR LIABILITY TO YOU
We are responsible for ensuring that your travel arrangements are supplied as agreed before the booking. We take responsibility for the services that we provide as well as the services of our subcontractors. Exemptions are airline accidents or delays, loss of luggage, or medical and customs regulations, for which we cannot take responsibility. Our liability is limited to the total cost of your travel arrangements. We are also responsible for identifying any foreseeable risks associated with your holiday. By its very nature, adventure travel may carry greater risks than other holidays. We will do what we can to alert you and your companions to such risks and take steps wherever possible to ameliorate them.
IF WE CHANGE OR CANCEL YOUR HOLIDAY
In the unlikely case that we must make changes to your travel arrangements, we will notify you or your travel agent as soon as possible. We do reserve the right to make changes at any time due to circumstances that lie beyond our control. In the event of significant changes to your itinerary, you have the right to cancel your holiday and be fully refunded. If the changes increase the cost of your holiday, we will notify you and invoice you after your acceptance of the difference in price. If the changes decrease the cost of your holiday, we will also inform you and reimburse you for the difference. No refund will be made to a participant who is rejected by our trek leader for any of the reasons set out below in the Participation section (below), or who is unwilling or unable to complete the tour.
THE EFFECT OF PRICE INCREASES
The prices quoted on our website are correct at the time of publication. We reserve the right to change any of the prices, services or other particulars contained on our homepage at any time before we enter a contract with you. If there is any change, we will notify you before entering such a contract and seek your prior agreement to the changes.
PARTICIPATION
You and your companions will need to be in suitable physical condition to undertake the expedition as set out in your chosen itinerary and become fully aware of the possible risks inherent in adventure travel. You are responsible for paying or providing for your own personal equipment, tips, airport taxes, the cost of visas, vaccination, additional food and drink, personal spending money, travel insurance, and any other activities or provisions not included in the itinerary. For the protection of all participants, our Trek Leader reserves the right to prevent anyone from taking part in the tour, or any part of it, where that person clearly displays insufficient ability or whose behavior potentially endangers the health and/or safety of other participants.
DOCUMENTATION
Prior to your arrival, Mongolian Spiritual Tours will provide you with:
a) Visa support and general information about passport and visa requirements
b) Mongolia fact file, kit list, Frequently Asked Questions (FAQ) file
If you have any medical conditions or special dietary needs, you are responsible for informing us well in advance of your intended arrival. You must ensure that your travel documents, full passport, and visas are in order and will remain valid for the entire length of your stay in Mongolia. We can give general advice on these matters, but such requirements are subject to change, and we cannot be held responsible if you do not check current requirements before your departure.
IF YOU HAVE ANY COMPLAINT
If you have a complaint arising out of what we have agreed to provide you with, please let us know at the earliest opportunity. If a problem arises during your trip, it is important that you advise the Tour Guide, Leader, and suppliers in the first instance, who will endeavor to put things right. If your complaint cannot be solved locally, you should advise us within 14 days of returning to your home country, in writing, with all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure, we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem.